Welcome to Yarlam, a premium hotel located in the heart of Thimphu, Bhutan. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, website, or use our services.

Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

  • Full name
  • Date of birth
  • Nationality
  • Government ID or passport
  • Contact details (email address, phone number, mailing address)

Booking and Stay Information

  • -Room preferences
  • -Check-in/check-out dates
  • -Travel companion details
  • -Special requests

Payment Information

  • -Credit/debit card details
  • -Billing address

Device information

  • Browser type
  • Cookies and usage data

How We Use Your Information

We use your information to:

  • Confirm and manage your reservations
  • Provide personalized hospitality services
  • Process payments securely
  • Communicate booking updates or promotional offers (only with your consent)
  • Comply with legal and regulatory requirements (e.g., guest registration with local authorities)
  • Improve our services and enhance guest experience

Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Government or law enforcement agencies as required by Bhutanese law
  • Third-party service providers (e.g., payment processors, IT support) under confidentiality agreements
  • Travel agencies or booking platforms if you booked through them

Security of Data

We put in place the proper organizational and technical security measures to guard against misuse, loss, and illegal access to your data.

Data Preservation

We only keep your data for as long as it's required for legal, business, or regulatory reasons. Records of guest registration are normally kept in accordance with Bhutan's laws governing tourism and hospitality.

Your Rights

You may have the following rights, depending on the regulations that apply:

  • To access or update your personal data
  • To withdraw consent for marketing messages
  • Ask for your information to be deleted due to legal obligations

Website tracking and cookies

Cookies may be used by our website to improve user experience, track traffic, and store user preferences. You can use your browser to control cookie settings.

Links to Third Parties

Links to external websites or platforms may be included in our services. Their privacy policies are not our concern. Please take a look at their policies separately.

Privacy of Children

Without parental approval, Yarlam does not intentionally gather personal data from children younger than 13.

Updates to Policies

This Privacy Policy may be updated from time to time to reflect modifications to our procedures or legal requirements. The updated effective date will be announced on our website.

Contact Us

If you have any questions or concerns about this policy or your data, please contact us at: yarlaminn@gmail.com / +975 17333888